If you see a small percentage tacked on top of your regular FreshBooks subscription rate, you might be a victim of VISA’s international transaction fee. Sometimes this is labelled as such, but in some cases it isn’t even broken out, it is just added on to the FreshBooks monthly charge. Now keep in mind that we charge all customers in US funds so this has nothing to do with currency conversion.
An example of this would be if you monthly subscription rate is $19/mo USD and you see a charge for $19.57. Typically, the international transaction fee ranges from 1-3% of the total cost.
Please note that we, FreshBooks, are not collecting these fees from you. It is indeed VISA that is collecting these fees. Unfortunately there is no way to prevent this charge from appearing on your credit card unless you deal with your credit card company directly.
Often, simply requesting this fee be removed by your bank seems to work well.
Please drop us a line if you experience this and we can help give some more information.
